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History (Last 7 days)

van-rs12.ispcontrol.netPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Reseller Hosting


Locations

Vancouver




March 1, 2021 7:47PM PST
[Investigating] 19:47 PST - Currently investigating connectivity to node

March 1, 2021 8:31PM PST
[Investigating] 20:30 PST - Still investigating cause of issue connecting.

March 1, 2021 9:42PM PST
[Investigating] 21:41 PST - Currently awaiting further updates as we investigate and will share once we have these details.

March 1, 2021 10:21PM PST
[Identified] 22:21 PST - We had earlier identified an issue with the storage array. This is a high priority for us to resolve and we are working as quickly as possible to restore service. Further information and updates will continue to be provided.

March 1, 2021 10:45PM PST
[Monitoring] 22:40 PST - Storage array has been recovered and service is back in operation. Incident will be left in monitoring status until the morning.

March 2, 2021 9:30AM PST
[Resolved] 9:30 PST - We have moved this incident to resolved after monitoring the situation overnight. No further updates or information to share since the last update. All clients that have been affected have already been contacted or will be contacted coming shortly. Thank you for your continued patience and understanding.